Projector Troubleshooting Tips
Before submitting your projector repair evaluation request, shipping or dropping your projector off for repair, check the following Troubleshooting Tips for the most frequently overlooked reason for projector malfunction as documented by our Technicians. Our projector troubleshooting guide may help you resolve a problem without calling an expert.
- Make sure the projector is properly connected to the video source.
- Check cable connection. Verify that all computer, video and power cord are properly connected.
- Verify that all power is switched on.
- If the projector does not produce an image, re-start your computer.
- If an image still does not appear, unplug a projector from your computer and check your computer's display. Problem may be with your graphics controller rather than with a projector. (When you reconnect a projector, be sure to turn computer and monitor off before you power up a projector. Power equipment back on in order of : Projector and computer.)
- If problem still exists, check following chart:
| Problem |
Solutions ________________ |
| No Power |
- Plug a projector into your working AC outlet
- Wait 90 seconds after a projector is turned OFF when turning the projector back on.
- Check any light indicators for lamp, temperature. These may indicate the problem why the projector won't turn on
- Check Projection Lamp (Reference our "12 Steps to Replace a Projector Lamp" guide)
|
| Image is out of focus |
- Adjust focus of the projector
- Make sure a projection screen is at least 5.0'(1.5m) from the projector
- Check Projection Lens to see if it needs cleaning
|
| No Image |
- Check connection between your computer or video equipment and a projector
- When turning a projector on, it takes about 20-30 seconds to display an image
- Check system that you select is corresponding with your computer or video equipment
|
| No Sound |
- Check audio cable connection from audio input source
- Adjust audio source
- Press VOLUME (+) button
- Press MUTE button
|
Remote Control Unit does
not work |
- Check batteries
- Make sure nothing is between Infrared Remote Receiver and Remote Control Unit
- Make sure you are not too far from a projector when using Remote Control Unit. A typical maximum operating range is 16.4' (5m)
|
| Lamp Indicator is on |
- Projection lamp may have reached the maximum hours allowed. Reference our "12 Steps to Replacing a Projector Lamp"guide
- Projection lamp may have exploded (Be very careful while handling the projector if you suspect this)
|
| |
|
If after following all operating instructions, you find that the servic eis necessary, please fill out and submit our Projector Repair Evaluation Request form
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